Delivery & Returns

SHIPPING AND DELIVERY

We hope you love shopping with WeatherBeeta. Here are our delivery and returns policies to help make sure we meet your expectations.

Shipping and Delivery charges are subject to change and are determined when you place your order.

USA Delivery 

For guaranteed delivery before Christmas:

  • Order by 12pm (EST) Friday 14th December using Ground shipping
  • Order by 12pm (EST) Tuesday 18th December using 3 Day Select
Normal delivery service resumes January 2, 2019

Orders placed before 2pm Monday to Friday will be dispatched the same day. Orders placed over the weekend will be dispatched the following working day.

Estimated shipping times are between 5 -7 business days depending on your location. Item delivery times quoted are to metropolitan areas and shipments to remote locations may also take longer. Shipping times may also vary based on national holidays or shipping location could take up to 3 weeks for delivery.

Please note that items may be sent in separate boxes for larger items or quantities.

Customs and Duty

The customer is responsible for the importation of products into their country and must obey the regulations set by that country.  Additional charges for customs clearance are the customers’ responsibility.

RETURNS AND REPLACEMENTS

We want you to be completely happy with your WeatherBeeta order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the packaging and tags and be in the same condition as when it was received. Merchandise must be returned within 30 days of receipt.

We have made the returns process as easy as we can - simply use our online returns request form to let us know what you're returning and why, and let us take care of everything else.

Our standard return policy is 30 days for an exchange or refund. As long as you contact us within the 30-day return period and your product is in a saleable condition with its original labels and packaging, we’re happy to offer an exchange or refund on your product. Please note, this excludes any initial delivery costs.

We will process your refund within 14 days of receiving the returned goods.

Online returns request form

Weatherbeeta heritage, quality & innovation...

For over 35 years WeatherBeeta has embarked on a brand mission to create high quality, comfortable, innovative and durable protection for horses & dogs. WeatherBeeta is a pioneer in the industry being one of the first to use synthetic material in horse blankets and dog coats. WeatherBeeta’s experience, technology, design and quality have made us a global brand that horse and dog owners love and trust.

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